AI Queue Management & Passenger Flow for Airports

Common challenges in Airports

• ⚠Massive check-in and security checkpoint congestion during peak travel periods
• ⚠Passengers missing flights due to unpredictable queue lengths
• ⚠Multilingual passenger needs requiring staff with diverse language skills
• ⚠High volume of routine information requests overwhelming ground staff
• ⚠Difficulty managing flow across multiple airlines and service points
• ⚠Last-minute gate changes and delays requiring immediate passenger notification

The EMC Solution

Electronique Microtech Canada has been solving airports challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

AI Passenger Information Kiosk

MIKE IA™ answers passenger questions about gates, schedules, check-in procedures, amenities, and connections — in multiple languages, available 24/7, without tying up ground crew.

Faster Check-In Processing

MIKE QUEUE IA™ manages check-in counter queues intelligently — routing passengers by ticket class, destination, or check-in type to reduce congestion and processing time.

Dynamic Flight Information Displays

Real-time digital signage displays flight status, gate changes, boarding calls, queue lengths, and wayfinding — keeping passengers informed and moving throughout the terminal.

Multilingual Passenger Support

MIKE IA™ serves international travelers in English and French as standard, with additional language options — meeting the diverse needs of international airport passengers.

Terminal Operations Analytics

Real-time dashboards show passenger volumes, queue wait times by service point, and peak traffic patterns — giving operations managers the data to optimize staffing and resources.

Automated Notifications

SMS and QR-based virtual queuing allows passengers to wait in lounges, restaurants, or retail areas — notified by text when their check-in window is approaching.

MIKE IA™

AI-powered traveler information and assistance kiosk for airports. Handles passenger inquiries, wayfinding, service routing, and check-in assistance — available around the clock.

MIKE QUEUE IA™

Full queue management for airport check-in, special assistance, and premium service counters — with virtual queuing, SMS notifications, and real-time operations dashboard.

Digital Signage

High-brightness digital displays for terminals, gates, and check-in halls — showing flight information, queue status, advertising, and wayfinding in multiple languages.