AI Queue Management & Customer Service for Retail

Common challenges in Retail

• ⚠Long checkout queues driving customers to abandon purchases
• ⚠Inconsistent customer service quality during peak shopping hours
• ⚠Customer service desk queues disrupting the shopping floor experience
• ⚠Difficulty managing seasonal peaks (Black Friday, holidays, back-to-school)
• ⚠Lost sales from customers who leave without completing a purchase
• ⚠Staff unable to focus on sales when occupied with queue management

The EMC Solution

Electronique Microtech Canada has been solving retail challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

Virtual Queue (No More Lineups)

Customers scan a QR code to join the queue from anywhere in the store — they continue browsing and are notified by SMS when their checkout or service turn is approaching.

Promotional Digital Displays

Digital signage in checkout areas and throughout the store displays promotions, new arrivals, loyalty program information, and queue status — turning wait time into sales time.

Self-Service Information Kiosk

MIKE IA™ helps customers find products, check inventory, view promotions, and get assistance — reducing the demand on sales floor staff and improving the in-store experience.

Peak Hour Intelligence

Queue analytics reveal your busiest hours, busiest service points, and average transaction times — data that store managers use to optimize cashier staffing across the week.

Customer Service Desk Queuing

MIKE QUEUE EXPRESS™ manages returns, exchanges, and customer service inquiries separately from checkout — keeping the sales floor moving and service interactions efficient.

Bilingual Retail Experience

All kiosk and digital signage content is fully bilingual in English and French — essential for retailers serving markets in Quebec, New Brunswick, and other bilingual regions.

MIKE QUEUE EXPRESS™

Compact, affordable queue management for retail checkout and customer service counters. QR virtual queue, SMS notifications, and in-store calling displays.

Digital Signage

Dynamic in-store digital displays for promotions, product information, queue status, and brand messaging — driving engagement and sales while customers wait.

MIKE IA™

AI-powered in-store information kiosk for large retail environments — helps customers find products, check availability, access loyalty accounts, and connect with staff.