AI Queue Management & Patient Flow for Healthcare

Common challenges in Healthcare

• ⚠Overcrowded emergency rooms and long patient wait times
• ⚠Inefficient patient flow between triage, reception, and service counters
• ⚠Staff overwhelmed by routine reception and information inquiries
• ⚠Difficulty managing appointment scheduling and walk-in volume simultaneously
• ⚠Lack of real-time queue visibility for both patients and staff
• ⚠Communication barriers with non-English or non-French speaking patients

The EMC Solution

Electronique Microtech Canada has been solving healthcare challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

Faster Patient Flow

MIKE QUEUE IA™ intelligently routes patients from arrival through triage, consultation, and discharge — reducing bottlenecks and improving throughput across all departments.

24/7 AI Receptionist

MIKE IA™ welcomes patients, answers questions, guides them through the facility, and checks them in — freeing your clinical staff to focus on patient care.

Real-Time Analytics

Live queue dashboards give your management team real-time visibility into wait times, service volumes, and patient satisfaction scores across all service points.

Bilingual EN/FR

All patient interactions are fully bilingual — MIKE IA™ switches seamlessly between English and French based on patient preference, supporting Canada's two official languages.

Appointment Management

Integrate appointment scheduling directly into the kiosk workflow — patients check in for booked appointments while walk-ins are assigned to the appropriate queue automatically.

Patient Information Displays

Digital signage displays real-time queue status, health information, and safety notices across waiting rooms — keeping patients informed and reducing perceived wait times.

MIKE IA™

AI-powered virtual receptionist kiosk that greets patients, provides facility information, guides them to the correct department, and handles check-in — bilingual EN/FR, operational 24/7.

MIKE QUEUE IA™

Complete patient flow management system with intelligent ticket dispensing, multi-step journey tracking, real-time wait time displays, and staff management dashboard.

Digital Signage

Dynamic digital displays for waiting rooms and corridors showing queue status, health tips, service announcements, and emergency notices in real time.