AI Queue Management & Student Services for Education

Common challenges in Education

• ⚠Massive enrollment and registration queues at semester start
• ⚠Overburdened registrar, financial aid, and student services offices
• ⚠International students struggling with language barriers at reception
• ⚠Multiple service departments causing confusion for new students
• ⚠Walk-in and appointment traffic competing for the same service windows
• ⚠Limited staffing during peak periods (enrollment, exam season)

The EMC Solution

Electronique Microtech Canada has been solving education challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

Eliminate Enrollment Lineups

MIKE QUEUE IA™ manages the entire enrollment day flow — students check in at the kiosk, receive a ticket for the appropriate office, and are called when it's their turn.

Campus Information Kiosk

MIKE IA™ answers student questions about offices, schedules, deadlines, and procedures — available 24/7 without tying up staff in repetitive information requests.

Appointment & Walk-In Management

Handle both scheduled appointments and walk-in students simultaneously — the system intelligently balances both flows to maximize advisor availability and minimize wait times.

Multilingual Support

MIKE IA™ supports English and French out of the box, with additional language packs available — essential for campuses serving large international student populations.

Service Analytics

Understand when and where student services are most demanded — data that helps registrars, deans, and administrators allocate staff and resources effectively.

Campus Digital Signage

Display queue status, important dates, campus announcements, and event information on screens throughout campus buildings and student service centers.

MIKE IA™

AI-powered information and reception kiosk for student services centers. Guides students to the right office, handles check-in, and answers campus questions 24/7.

MIKE QUEUE IA™

Full queue management for high-volume student services — enrollment, financial aid, registrar, and advising — with appointment integration and real-time analytics.

MIKE QUEUE EXPRESS™

Compact queue management for individual departments — ideal for registrar offices, student affairs, health services, or any campus department managing a waiting line.