Complete Solutions for Every Organization
At Electronique Microtech Canada, we deliver complete, end-to-end customer experience solutions tailored to your industry, your team, and your visitors. Our bilingual solutions are Canadian-made and backed by 45+ years of expertise.
The MIKE IA™ Platform
The MIKE IA™ Platform is our flagship integrated solution combining AI-powered customer service with intelligent queue management. It delivers a complete customer journey:
- Step 1 — Welcome: MIKE IA™ greets visitors with a natural, conversational AI avatar
- Step 2 — Inform: Answers questions, provides directions, and explains services instantly
- Step 3 — Guide: Issues queue tickets, books appointments, directs visitors to the right counter
- Step 4 — Serve: MIKE QUEUE IA™ calls customers in real time, displays queue status, and generates analytics
Why Choose an Integrated Solution?
-40%Reduction in perceived wait time
+35%Customer satisfaction improvement
-25%Reduction in staff workload
Flexible Deployment Options
- Kiosk-only: Install MIKE IA™ or MIKE QUEUE IA™ as standalone kiosks in your reception area
- Website integration: Embed the AI assistant on your website for 24/7 online support
- Full platform: Deploy the complete MIKE IA™ Platform with all components integrated
- Multi-location: Manage multiple offices or branches from a single dashboard
Implementation & Support
Our Canadian team provides full implementation support, staff training, and ongoing technical assistance in both English and French. We are with you from initial consultation to go-live and beyond.
Request a Free Consultation
Contact us today to discuss your organization's needs and discover which solution best fits your environment.
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