AI Queue Management & Digital Signage for Banking

Common challenges in Banking

• ⚠Customer dissatisfaction from unpredictable and long teller wait times
• ⚠Inefficient routing between tellers, advisors, and specialized service desks
• ⚠Peak hour congestion on Fridays, month-end, and lunch hours
• ⚠Customers leaving the branch before being served (walk-aways)
• ⚠Difficulty tracking teller performance and branch service metrics
• ⚠Cross-selling opportunities lost due to poor customer experience

The EMC Solution

Electronique Microtech Canada has been solving banking challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

Virtual Queue (Wait Anywhere)

Customers receive a QR code or SMS ticket and can wait outside the branch, in their car, or nearby — they're called back when it's nearly their turn, eliminating walk-aways.

Intelligent Service Routing

Customers select their service need (teller, advisor, mortgage, investments) and are routed to the appropriate service specialist — reducing misdirected customers and wait times.

Branch Performance Metrics

Real-time and historical reports on teller utilization, service time by transaction type, peak hours, and customer satisfaction — essential data for branch managers.

In-Branch Digital Signage

Display queue status, promotional content, exchange rates, and financial product information on digital screens throughout the branch — turning wait time into engagement time.

Bilingual Customer Service

Every customer interaction is available in English and French, meeting the bilingual service requirements of federally regulated financial institutions in Canada.

Privacy Compliant

No sensitive customer data is stored on kiosk hardware — all transaction data is encrypted and handled according to PIPEDA and provincial privacy legislation.

MIKE QUEUE IA™

Full-featured queue management for bank branches with virtual queue (SMS/QR), multi-service routing, advisor appointment integration, and real-time branch analytics.

MIKE QUEUE EXPRESS™

Ideal for smaller branches — paper and QR ticket dispensing, teller calling system, and digital display. Simple to install and operate with minimal IT support.

Digital Signage

In-branch screens showing queue status, promotional messaging, rates, and product information — turning customer wait time into a marketing and engagement opportunity.