Queue Management & Self-Service for Municipalities

Common challenges in Municipalities

• ⚠Long lineups at permit, license, and tax service counters
• ⚠Seasonal volume spikes straining limited municipal staff resources
• ⚠Residents traveling long distances only to wait 1–2 hours for service
• ⚠Multiple departments in the same building causing confusion at reception
• ⚠Limited hours making it hard for working residents to access services
• ⚠Budget constraints limiting ability to add permanent staff

The EMC Solution

Electronique Microtech Canada has been solving municipalities challenges since 1979 with AI-powered kiosks, queue management systems, and digital signage designed for the Canadian market.

Self-Service Check-In

Residents use the MIKE QUEUE EXPRESS™ kiosk to select their service, receive a numbered ticket, and wait comfortably — no more standing in line at the counter.

Audio & Visual Calling

Staff call ticket numbers via digital displays and audio announcements — clear, multilingual notifications so residents never miss their turn.

Service Analytics

Track daily resident volume, peak service times, and average wait time by department — data that helps CAOs and directors make evidence-based staffing decisions.

Cost-Effective Solution

MIKE QUEUE EXPRESS™ is purpose-built for smaller budgets — delivering professional queue management without the cost of full enterprise systems.

Bilingual by Default

Every kiosk interaction, ticket, and display is available in both English and French — meeting municipal obligations under Canada's Official Languages Act.

Easy to Operate

Simple staff interface lets clerks call numbers, transfer tickets between counters, and generate daily reports — no technical expertise required.

MIKE QUEUE EXPRESS™

Compact, affordable queue management system ideal for municipal offices. Paper and QR code ticket dispensing, staff caller units, and wall-mounted digital displays.

MIKE QUEUE IA™

For larger municipal service centers — full AI-powered queue management with appointment integration, multi-department routing, and real-time analytics dashboard.

Digital Signage

Digital displays for municipal waiting areas showing queue numbers, service hours, town notices, and public announcements — keeping residents informed while they wait.