Our Products & Services
Electronique Microtech Canada provides healthcare technology, AI customer service, queue management systems, patient flow management, digital signage, and self-service kiosk solutions. Our complete portfolio of bilingual (English/French) products is designed for hospitals, clinics, government agencies, municipalities, educational institutions, banks, and airports across Canada.
1. MIKE IA™ — AI-Powered Customer Service
MIKE IA™ is an AI Receptionist and Intelligent Virtual Assistant designed for hospitals, clinics, government agencies, municipalities, educational institutions, and customer service organizations. Featuring a conversational AI avatar with voice interaction, MIKE IA™ delivers a natural, human-like AI customer service experience — available 24 hours a day, 7 days a week. Serving organizations across Canada and the United States.
- Conversational AI avatar — natural and human interaction
- 24/7 assistance — always available, never absent
- Multilingual — English, French, and more
- Instant answers to customer questions
- Visitor guidance and wayfinding
- Appointment assistance
- Integration with kiosks, websites, and digital platforms
2. MIKE QUEUE IA™ — Intelligent Queue Management
MIKE QUEUE IA™ is an AI-powered Queue Management System designed to improve customer flow, patient flow management, visitor management, and operational efficiency. The system supports appointments, walk-in visitors, digital ticketing (paper, SMS, QR code), real-time calling displays, advanced analytics, and intelligent multi-service routing. Serving organizations across Canada and the United States.
- Ticket distribution — paper, SMS, and QR Code
- Appointment and walk-in management
- Customer calling displays — real-time
- Multi-service and multi-location management
- Real-time statistics and analytics dashboard
- AI-driven queue optimization
- Performance monitoring and instant reporting
3. MIKE QUEUE EXPRESS™ — Semi-Computerized Queue Management
MIKE QUEUE EXPRESS™ is a simple, reliable, and cost-effective queue management solution designed for organizations that want to improve customer flow without the complexity of a fully integrated system. With minimal infrastructure requirements and a user-friendly interface, it is the ideal entry-level solution. Serving organizations across Canada and the United States.
- Ticket dispensing and customer number display
- Manual customer calling
- Easy deployment — minimal infrastructure required
- Low acquisition cost
- User-friendly operation
- Minimal maintenance requirements
4. Digital Information Display — Dynamic Signage Systems
Our Digital Information Display systems deliver clear, real-time information to waiting customers and patients — welcoming messages, health tips, queue status boards, 'Now Serving' displays, and custom service announcements. Bilingual, dynamic, and easy to update remotely. Serving organizations across Canada and the United States.
- Clear and dynamic information — real-time updates
- Queue status and 'Now Serving' displays
- Custom welcome messages and health tips
- Bilingual content — English and French
- Scalable for clinics, hospitals, and government offices
- Remote content management
5. MikeIA Checkout — Smart Checkout Lane Guidance
MikeIA Checkout is an intelligent system designed for supermarkets, grocery stores, and high-traffic retail environments. It quickly directs customers to the next available checkout lane using dynamic displays and voice announcements. Serving retailers across Canada and the United States.
How does it work? When a cashier is ready to serve a new customer, they simply press a wireless button. MikeIA Checkout automatically adds the request to the queue and tells the next customer which checkout lane to go to and which direction to take. The information is clearly displayed on screen and can also be announced by voice in French or English.
The smart solution for smoother checkout lines
Intelligent. Simple. Effective.
Benefits
- Better organized checkout lines
- Clear customer guidance
- Less confusion at checkout
- A smoother experience for customers and employees
- Management of multiple simultaneous calls
- Dynamic display of the checkout lane number and direction
- Voice announcements in French and English
- Wireless button operation
- Simple and reliable installation
With MikeIA Checkout, transform queue management into a faster, more organized, and more enjoyable experience for both your customers and your staff.